• facebook
  • blog
  • Google+

Contact UsContact Us

Our branch addresses and contact information are shown below:

Sky Insurance Services Group Ltd
Sky House
28 Station Close
Potters Bar

Telephone: 03303 331 250 or
Telephone: 01707 518355

Email: enquiries@skyinsurance.co.uk


Customer Complaints

Our aim is to provide all of our clients with an excellent level of service.  However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us.  We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.

Should you need to make a complaint, please contact our Customer Services Manager using any of the following methods:

In Person – at Sky Insurance, Sky House, 28 Station Close, Potters Bar, Herts. EN6 1TL, Monday - Friday between 9am-5.30pm

In Writing – Sky Insurance, Sky House, 28 Station Close, Potters Bar, Herts. EN6 1TL

By Telephone – 03303 331250 or 01707 518355

By Emailenquiries@skyinsurance.co.uk


The Financial Ombudsman Service (FOS) offer eligible complainants a free independent service for resolving disputes. You may contact the FOS by:

  • Calling their consumer helpline on: 
    • 0800 0 234 567  (free for people phoning from a "fixed line"), or
    • 0300 123 9 123  (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)
  • Writing to them at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Further detailed information about the FOS, including a description of eligible complainants, can be found:

In the Client Complaint Procedure

In the FOS’s leaflet ‘Your Complaint and the Ombudsman’ which we can provide you with, or it is available to download from the Financial Ombudsman Service website

On the Financial Ombudsman website: www.fos.org.uk


Phone Us on 03303331250