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Contact UsContact Us

Our branch addresses and contact information are shown below:

Sky Insurance Services Group Ltd
Sky House
28 Station Close
Potters Bar
Hertfordshire
EN6 1TL

Telephone: 03303 331 251

Email: [email protected]

Customer Complaints

Our aim is to provide all of our clients with an excellent level of service.  However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us.  We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how we will deal with your complaint or issue.

Should you need to make a complaint, please contact our Customer Services Manager using any of the following methods:

  • In Person – at Sky Insurance, Sky House, 28 Station Close, Potters Bar, Herts. EN6 1TL, Monday - Friday between 9am-5.30pm
  • In Writing – Sky Insurance, Sky House, 28 Station Close, Potters Bar, Herts. EN6 1TL
  • By Telephone– 03303 331251
  • By Email[email protected]

Sky Insurance arranges insurance for our customers with insurance companies and Lloyd’s syndicates. If your policy is with a Lloyd’s syndicate, it will say so on your insurance contract.

If you are a Lloyd’s and are unhappy you may also be able to refer your complaint to Lloyd’s. You can do this:

  • In Writing – Complaints Department, Lloyds, One Lime Street, London, EC3M 7HA.
  • By Telephone– 020 7327 5693
  • By Email[email protected]

If you remain unhappy

The Financial Ombudsman Service offers eligible complainants a free independent service for resolving disputes. You may contact The Ombudsman by:

  • Calling their consumer helpline on: 
    • 0800 023 4567  (free for people phoning from a "fixed line"), or
    • 0300 123 9123  (free for mobile users who pay a monthly charge for calls to numbers starting 01 or 02)
  • Writing to them at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  • Emailing:  [email protected]

To see if you are able to complain to the ombudsman, you can call them or go to their website. Information can be found in their leaflet, ‘Your Complaint and the Ombudsman.

You can find the Ombudsman’s website at: http://financial-ombudsman.org.uk/